Customer Service Boot Camp $35
Thursday, June 7, 8:30 AM – 12:30 PM
This highly engaging and practical training program has two main thrusts: 1) Energize you and your key people to take your customer service to the next level, and, 2) Provide you with practical tools and principles for initiating an effective customer service training plan.
The first half of the morning we will explore the fundamental truths of excellent customer service so you can assess where your businesses is strong and where you might need to apply more training focus. The second half of the morning Steve will share the principles of effective training programs. Be prepared to be actively involved which includes having a sense of humor! This program is targeted at business and non-profit leaders and their key people.
North Central Michigan College’s Corporate & Community Education will host two informative hands-on workshops in June by coach, consultant and motivator, Steve Rudolph. Steve has been helping organizations, teams, and their leaders achieve higher levels of performance for over twenty years. His passion and expertise is helping leaders identify their key business priorities and a clear path for achieving them. Steve is effective at linking current coaching, leadership, and neuroscience research with the pragmatism of delivering measurable business results. Steve's change management mantra is - keep it simple, keep it focused, keep it inspiring!’
10% discount if you sign up with a friend or co-worker. Please call 231-348-6613 or 231-348-6705 to register.